Policies
Store Policies
Privacy, terms, refunds, and shipping — written plainly.
Privacy Policy
Last updated: [Effective date]
QVi ("we," "us") is an art shop operated by [Your legal name] as a sole proprietorship in Washington, USA, at [qvi.art]. This explains what we collect, how we use it, and your choices. By using the site or ordering, you agree to this policy.
Information we collect
- You provide: name, shipping/billing address, email, phone (required for shipping/delivery coordination), order details.
- Payment: processed directly by [Stripe / Shopify Payments] — we never see or store your full card number.
- Automatic: IP address, device/browser type, and usage data via cookies.
How we use it
- Process, fulfill, and ship orders; if international checkout returns later, prepare required customs documents
- Communicate about orders and provide support
- Prevent fraud and meet legal/tax obligations
- With your consent, send occasional updates (opt out anytime)
How we share it
We do not sell your information. We share it only with providers needed to run the shop: payment processing ([Stripe / Shopify]), shipping carriers and destination customs authorities, our site/analytics tools, and when required by law.
Cookies, retention & security
We use cookies to run the store and understand usage; you can disable them in your browser. We keep records as long as the law requires and take reasonable measures to protect your data, though no online transmission is fully secure.
Your rights
Under laws like the California CCPA and EU/UK GDPR, you may access, correct, delete, or restrict use of your data and opt out of marketing. Contact [email protected]. Our site is not directed to children under 16.
Changes & contact
We may update this policy; the date above will change. Questions? [email protected].
Terms of Service
Last updated: [Effective date]
These Terms govern your use of [qvi.art] and any purchase from QVi. By using the site or ordering, you agree to them.
Our products
We sell original artwork and made-to-order prints. We display colors as accurately as we can, but actual colors may vary by screen, and handmade or printed items may show slight natural variation. Originals are one of a kind.
Pricing & payment
Prices are in [US dollars] and may change. For orders delivered in Washington, sales tax is calculated from the confirmed delivery address and includes taxable shipping charges. For other US states where QVi is not registered or required to collect, checkout may show $0 seller-collected sales tax. Payment is processed securely through [Stripe / Shopify Payments].
Orders
Your order is an offer to buy. We may accept, decline, or cancel and refund an order (e.g. if an item is unavailable, mispriced, or we suspect fraud). Made-to-order prints enter production after purchase.
Intellectual property
All artwork, images, and content on this site are the copyrighted property of QVi / [Your legal name]. Buying a print or original gives you ownership of that physical item only — it does not transfer copyright or reproduction rights. You may not copy, reproduce, or commercially use any artwork without our written permission.
Liability & governing law
The site and products are provided "as is." To the fullest extent permitted by law, our total liability for any claim will not exceed the amount you paid for the order. These Terms are governed by the laws of the State of Washington, USA; disputes are handled in the courts of [King County, Washington].
Changes & contact
We may update these Terms; continued use means you accept them. Questions? [email protected].
Refund & Return Policy
Last updated: [Effective date]
Damaged or defective items
If your order arrives damaged or defective, email [email protected] within [7] days of delivery with your order number and photos. We'll arrange a replacement or full refund at no cost to you.
Made-to-order prints
Because each print is produced for your order, prints are final sale except for damage/defect.
Original artwork
Originals may be returned within [14] days if in original, undamaged condition. Email us first. Return shipping (and any international return duties) is the buyer's responsibility unless the item was damaged or not as described. Refunds are issued after we receive and inspect the piece.
Cancellations & refunds
Cancel for a full refund before your order ships (for prints, before production begins). Approved refunds go to your original payment method within [5–10] business days; your bank may take longer to post it.
Lost packages
If tracking shows delivered but you haven't received it, or a package seems lost, contact us and we'll help open a carrier claim.
Shipping Policy
Last updated: [Effective date]
We ship from [Seattle, WA, USA]. Domestic checkout is being prepared and will be available after production verification. International checkout is currently unavailable.
Processing time
Most prints are made to order — please allow [5–7] business days for production before shipping. Originals and in-stock items ship within [2–3] business days. You'll get a tracking email when your order is on its way.
Methods, rates & times
- Domestic (US): via [USPS / carrier], typically [3–7] business days after dispatch. Rates shown at checkout.
- Japan and South Korea: planned with prepaid duties-and-taxes shipping, but unavailable until route verification is complete.
- Other international destinations: not supported.
Import duties & taxes (international)
QVi's policy is that buyers should not receive a later duties or tax bill after checkout. Japan and South Korea will use DDP only after the provider, carrier billing, customs handling, and physical route tests are complete. International checkout is currently unavailable and will not fall back to duties due on delivery.
Packaging, tracking & issues
Prints ship flat in rigid mailers or rolled in tubes; originals are carefully packed and [insured]. You'll receive tracking when your order ships. We aren't responsible for carrier delays but will always help resolve issues — if a package is lost or damaged, contact [email protected]. Please double-check your address; we can reship returned packages at additional cost.